Public Offer Agreement for the Provision of Services
Provider — Individual Entrepreneur Viktoria Zemliakova.
Customer — any individual who has visited the Website and intends to receive and pay for the Services provided by the Provider.
Services — information and consulting activities carried out using the Internet, in accordance with the schedule and terms posted on the websites of the brusnitsyna.ru domain group, including:

• audiovisual works provided in electronic form via the Internet (webinars, online masterclasses, seminars, etc.) with a specified access period (hereinafter referred to as the “Content”);
• text assignments, recommendations, and tests (hereinafter referred to as the “Content”);
• consultations regarding the course and assignments.

Personal Data — any information directly or indirectly relating to a specific or identifiable individual (the data subject).

1. SUBJECT OF THE OFFER

1.1. This agreement is a public offer from the Provider and contains all essential terms of the contract for the provision of information and consulting services (in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation).
1.2. A person who accepts this public offer acquires all the rights and obligations of the Customer as provided for in this Agreement.
1.3. Acceptance of this public offer is the Customer’s payment for the services, in part or in full, in accordance with the Tariffs posted on the Website, under the terms of this Agreement. From the moment funds are credited to the Provider’s settlement account as payment for the services provided, this Agreement is considered concluded between the Customer and the Provider, which gives rise to the Parties’ obligations under this Agreement.
1.4. The Provider reserves the right to change the schedule and conditions for the provision of services, as well as the terms of this public Offer, unilaterally at any time without prior approval from the Customer, provided that the amended terms are published on the Website and in social media accounts (BR) at least one day prior to their entry into force.

1. RIGHTS AND OBLIGATIONS OF THE PARTIES

2.1. The Provider undertakes to:
2.1.1. Create conditions for the Customer to receive the Services and provide the Customer with the necessary information regarding the services provided.
2.1.2. Provide the Customer with access to their personal account on the Website.
2.1.3. Maintain the confidentiality of any information received from the Customer during the provision of Services under this Agreement.
2.1.4. Comply with legal requirements regarding the processing, transfer, and protection of the Customer’s personal data.
2.2. The Customer undertakes to:
2.2.1. After accepting this public offer and paying for the Services, depending on the terms of the Tariff selected by the Customer on the Website, in the amount of the cost of the Services under this Agreement:

• complete the questionnaire posted on the Website;
• follow the recommendations, homework assignments, and requirements of the Provider set out in the Content and consultations;
• study all information constituting the Content in the order specified by the Provider throughout the entire period of service provision.

2.2.2. Provide the Provider with up‑to‑date information for sending informational materials to the Customer, as well as for prompt communication with the Customer in the course of providing services under this Agreement.
2.2.3. Not make recordings, including screenshots, photographs of records, or any other means of preserving the information provided by the Provider during the entire period of service provision.
2.2.4. The Customer is prohibited from sharing access credentials for obtaining the Services with third parties, organizing joint receipt of the Services with third parties, or providing the Services in any form to third parties.
2.2.5. Ensure completion of the full scope of services in accordance with the schedule posted in the Customer’s personal account.
2.3. The Provider has the right to:
2.3.1. Unilaterally change the schedule for the provision of Services upon notifying the Customer.
2.3.2. Refuse to provide services to a Customer who has provided the Provider with inaccurate data, as well as to a Customer violating the terms of Section 5 of this Agreement.
2.3.3. The services provided under this agreement are rendered by the Provider personally to the Customer.
2.3.4. The Provider reserves the right to engage third parties to provide the Services. In this case, the Provider shall not be liable for the actions of third parties in providing the Services, nor for the quality of the services provided by third parties.
2.3.5. Monitor the activities carried out within the scope of service provision under this Agreement.
2.3.6. Conduct surveys of the Customer, including requesting feedback on the Content used in providing the Services and on the Services provided, and publish the survey results and feedback on the Internet, while complying with all measures for processing, transferring, and protecting personal data as prescribed by current legislation.
2.4. The Customer has the right to:
2.4.1. Terminate this Agreement in accordance with its terms, provided that the Provider is paid for the services actually rendered as of the date the Provider receives such termination notice.
2.4.2. Submit a request to the Provider via the Customer’s personal account on the Website to reschedule access to the course activities under this Agreement, stating valid reasons for the rescheduling/extension of access, which include:

• hospitalization of the Customer;
• vacation that the Customer was unaware of at the time of concluding this Agreement;
• the Customer’s departure to another city/country due to official duties (long‑term business trip);
• as well as other events that make it impossible for the Customer to receive the services provided under this Agreement, at the Provider’s discretion.

This request will be reviewed by the Provider no later than 3 (three) business days after it is received. The Provider may reschedule the dates for providing the Services to the Customer for a period of no more than 14 (fourteen) calendar days from the date the Provider decides to reschedule, within the timeframes established by this Agreement.

1. COST OF SERVICES AND PAYMENT PROCEDURE

3.1. The cost of the Services under this agreement is indicated on the second‑level website of each course.
3.2. Payment for the services is made by transferring funds to the Provider’s settlement account specified in this Agreement without prior invoicing.
3.3. The moment of fulfillment of the payment obligation is the crediting of funds to the Provider’s settlement account specified in this Agreement.
3.4. Services are considered to have been provided with proper quality and on time if the Customer does not submit written claims after the service period ends.
3.5. The Customer may pay for the selected service as follows:
3.5.1. By making a 100 % prepayment in the amount of the selected tariff’s cost prior to the start of the Services;
3.5.2. By making several payments in the percentage ratio specified by the Provider on the Website in the “Course” section of the tariff’s cost before the start of the Services. The Customer then pays the remaining amounts in the percentage ratio specified by the Provider on the Website in the “Course” section prior to the second webinar (or other event provided by the Provider) or another date specified by the Provider on the Website in the “Course” section. The third payment, equal to the remaining balance, is made on the date specified by the Provider on the Website in the “Course” section.

1. CONDITIONS AND PROCEDURE FOR REFUND OF FUNDS

4.1. The Customer has the right to a refund of funds paid to the Provider as an advance for the services under this Agreement in the following cases:
4.1.1. Before access is granted/the event is held, or before the second Lesson of the Content is provided, for any reason;
4.1.2. Due to the health condition of the Customer or the Customer’s close relatives before viewing the second Lesson (or other event provided by the Provider), according to the schedule of events posted on the Website in the “Course Plan” section.
4.2. A refund request must be submitted via the Customer’s personal account on the Website or by email to the Provider at sweet_avademy@bk.ru.
The following documents must be attached to the request:

• a handwritten statement indicating the reason for the refund;
• a copy of the Customer’s passport (for identification purposes);
• proof of payment for the information and consulting services.

The Customer’s request will be reviewed by the Provider within seven business days from the date of receipt.
4.3. When processing a refund, the Provider will deduct the cost of services rendered as of the date the Refund Request is received, as well as the amount of incurred costs and expenses for preparing to provide services to the Customer, equal to 15 % of the refund amount. The Provider reserves the right to refuse further services to a Customer who has requested a refund.

1. LIABILITY OF THE PARTIES

5.1. The liability of the Parties is governed by the current legislation of the Russian Federation.
5.2. All disputes and disagreements between the Parties under this Agreement will be resolved through mandatory pre‑trial claim procedures. The term for reviewing a claim is 10 (ten) business days from the date it is received by the Party.
5.3. If a dispute cannot be resolved through pre‑trial procedures, it will be referred to court in accordance with jurisdiction at the location of the Claimant.

1. FINAL PROVISIONS

6.1. This Agreement enters into force upon the Customer’s acceptance in accordance with the terms of this Agreement and remains in effect until the Parties have fully fulfilled their obligations hereunder.
6.2. If the Customer violates the terms of Section 5 of this Agreement, the Provider has the right to terminate the Customer’s access to the resource for receiving information and consulting services without a refund, and the Customer who has violated the terms of this section will be denied the right to receive any further services from the Provider. The prepaid cost of the services in this case shall be recognized by the Parties as a penalty for the Customer’s violation of the Agreement terms.

1. PERSONAL DATA

7.1. By accepting the terms of this Offer, the Customer consents to the Provider processing the personal data provided by the Customer, both with and without the use of automation tools, including collecting, recording, organizing, accumulating, storing, updating, retrieving, using, transferring, providing, anonymizing, blocking, deleting, and destroying the data for the purpose of fulfilling the Provider’s obligations related to the provision of the services under this agreement, as well as for compliance with the requirements of Russian law.
7.2. The period for using the personal data provided by the Customer is indefinite.
7.3. The Customer has the right to delete their data by sending a written or email notification to the Provider. The Provider undertakes to stop processing and storing the Customer’s personal data within 3 (three) business days of receiving such notification from the Customer.
7.4. By accepting the terms of this Offer, the Customer consents to receiving advertising and information about the Provider and the Provider’s partners, as well as information about the activities of the Provider and the Provider’s partners via messages to the mobile phone number specified during registration, including messages in any messengers to that phone number, and via emails to the email address specified during registration.